Binance User Expresses Dissatisfaction with Customer Support
A customer of Binance, the crypto exchange that is becoming omnipresent across the world to overwhelm the whole market, has recently expressed his frustration over the customer support services of the venue. The consumer shared a tweet in which he asserted that their corporate account on Binance has been blocked since 1st July and the exchange has not provided any justification for that up till now.
A Binance Consumer Still Uncomfortable with the Venue’s Customer Support
The user added that, apart from that, the balances kept in that account were also lowered from $1 million to just zero. According to the customer, they possess the entirety of the mechanisms to start their investigation as well as make the community aware of the respective incident. After that, the consumer moved ahead and advised the community to be at a distance from the well-known crypto exchange.
In recent months, substantial progress has been witnessed by the platform in the case of spreading its business across diverse jurisdictions. In its recent episode, when the platform reportedly assisted the regulators to investigate some accounts of the Chinese consumers, it was assured by the venue that shielding the interests of its clients is its priority. On the 24th of this month, the exchange elaborated that it only provided support to the regulatory authorities to ensure their consumers’ protection.
The Exchange Says It Requires Abiding by the Law Enforcement
In the same vein, while responding to the accusations, Binance tweeted that the blockage of that account was carried out only to cope with the request made by the law enforcement institutions. The venue mentioned that the consumer has previously been informed about the same. While adding to this, the exchange also revealed that the platform must comply with this type of request just like the rest of the exchange organizations.
Then, it suggested to the complaining user that he will not have anything altered if he endeavors to detract the community regarding the performance of the venue. The Twitter conversation was prolonged and the customer claimed that the platform’s support has not provided any answer to the asked queries when they attempted to contact the exchange on Twitter.
A screenshot of the waiting queue of nearly 6 to 12 hours (which was prescribed by the exchange) was also shared by the customer. In the end, the venue reassured that they are ever ready to provide the solution to the issues in the least possible time and requested the consumer to share the request’s Case ID.
